Tagged: non-emergency medical transportation

A Great Strategy for Expanding Your Courier and Small Package Delivery Service 0

I recently received a question from someone interested in my courier ebook.  He asked about where and in what ways I am continuing to grow Quick Time Courier, my own courier company.  It’s a great question so I wanted to share my response in this post.

Since forming Quick Time Courier in early 2009, I am very pleased and blessed to have experienced compounding annual growth, year after year.  I attribute our continued growth to many variables to include our local growing markets and industries, various helpful staff and employees who help in serving and promoting our company, and much more.  But one key strategy I would like to focus on in this post is my expansion into new service opportunities by adding a box truck.

After reading “How to Build a Local Moving Company with 69.1% Profit Margin” and learning how Dexter leveraged his NEMT service to build a completely new business, I saw the possibilities of further diversifying my company by offering a larger and more robust deliver services.

In my courier ebook I discuss a host of strategies to include partnering with larger companies serving as a subcontractor for their rural and overflow work. I used to witness this all the time when I was working for UPS and then served as a subcontractor with Quick Time Courier.

Now, after learning of Dexter’s success, I thought to myself it’s time to “Go BIG or Go Home!”  With a box truck I can go after even bigger jobs and increased opportunities – and that’s exactly what I did in going after large trucking companies such as Averitt Express, UPS Freight, FedEx Freight, and more.

There are a couple primary reasons why these large trucking companies are viable strategic partners for smaller courier services.  

First, most of these large freight trucks don’t can’t easily access many residential and urban areas.  They simply can’t “fit” in such neighborhoods or navigate urban traffic.

Second, it is cost prohibitive to send large freight trucks into rural areas.  Also a challenge for navigations purposes, delivering to rural areas simply are not profitable for larger vehicles.

The solution for these large companies is to deliver shipments to centralized distribution centers and leverage smaller, more mobile subcontracting services.  Smaller services with box trucks can back box trucks up to the loading docks of these distribution centers.   This is a huge convenience for the large companies as well as the subcontractors with box trucks.

Like anything, the greater the volume, the greater the capacity, the greater the profit earning potential.  Quick Time Courier illustrates that with a box truck you can definitely increase capacity and profitability.   A single active moving box truck can yield between $2,500 – $3,000 per week.  That’s between $10,000 and $12,000 per month with a single vehicle.  When you consider that good, reliable used box trucks are exceptionally reasonable in price, it further increases your incentive to invest.

I purchased my first used box truck for a measly $3,500.  And honestly, the reason why I invested so little is because I wanted to proceed with caution and ensure that such diversification was going to work.  But, obviously, I made my money back a hundred times over.  In fact, since purchasing my first used box truck, I have invested in two more!

If you’re new to the courier and delivery industry, I would suggest starting gradually and follow the strategies and principles I outline in “How to Start a Successful Courier and Small Package Delivery Service.”  As you begin achieving success and gaining in experience then I would suggest graduating into a box truck.  The reason is simple.  With a box truck and larger deliveries you will most likely need a second person, a helper.  With a standard courier and small package delivery service you can start and operate independently.

What is the biggest challenge in deciding to start a new business? 0

I have been asked more times than I can count what the biggest challenge  is  in starting my own business. I suspect most people think I will share some earth shattering revelation or magical nugget of knowledge.

For me, I can honestly say the biggest challenge was overcoming fear – fear of leaving a safe, secure, well-paying job of 20 years with benefits. Despite my obvious employment, I viewed myself as an entrepreneur because I was always looking for and willing to consider new business opportunities.  After all, I was working 60 plus hours per week at UPS, and that was on a “short” week!

After working at the UPS for so long, once I made the decision to leave and start The Wheelchair Taxi I still had to struggle with a degree of  fear – fear of leaving a safe and secure job, fear of the unknown associated with launching a new business, fear of various financial concerns, and more.

Despite what was once a great many fears, not a day goes by that I don’t thank God for opening the doors and leading me into the adventures of entrepreneurship.  Although demands and expectations grew exponentially in the first couple years, the return on my investment in hard work was exponential.  I knew I was financially free when I was making as much in one week with my medical transportation business than I was in a one month working for UPS.  But even more, I found great personal satisfaction.  I realized how my leadership, sales, and interpersonal skills were growing and sharpening by owning my own business.

Making a Hard Decision Easier

If you have not yet started your own business, maybe you are teetering on the fence of indecision, I encourage you to accept your potential fears.  In fact, you should have serious fears and concerns in starting your own business – especially if you are like I was, leaving a safe, secure job with benefits.  But in accepting your fears, I believe fear will not become a factor in your decision making process.  It’s there, accept it, we use it as motivation to work even harder to ensure success, and we move on!

In helping to better control and manage your fear, I encourage you to ask yourself the following questions:

1. Is the business you’re starting in a stable industry?

I know a lot of people believe they must come up with a great idea or new invention to be successful and make a lot of money.  But for me, I personally believe that quality, slow, steady, and consistent effort in a stable environment is the best formula for increasing your chances for success.

My success has obviously come from the transportation and medical industries.  However, if they are of no interest to you, fear not, there are an untold number of additional industries and business opportunities to consider.  Opportunities are all around us.

2. Does your business idea solve a problem and is someone willing to pay you for the solution?

If you consistently solve someone’s problem or the problems of a group of people the need for your product or service will always be in demand. When you are in demand you have financial security and demand. Needless to say, security helps eliminate fear.

3. Are you trying to reinvent the wheel or are you leveraging existing information and opportunities?

One of the many perspectives that is actually a business level strategy, I have learned from Joel in starting my NEMT business is that competition can actually help you. Existing competition helps introduce and educate your market to the essential needs of your product or services. Therefore, you don’t need to spend critical marketing dollars trying to educate and convince potential clients on how your product works or the need for your services. All you need to do is be at your best and develop creative solutions for separating yourself from your competitors – demonstrate your level of quality.

4. Can you start on a small scale to limit your exposure to financial risk?

business level strategyMany people think starting a business takes large sums of money. In speaking from firsthand experience, this is definitely not true! I started with a single vehicle and consistently grew my business as demand and revenue increased. As my business grew so did my confidence. Despite any reservations or fear that I had when starting they all disappeared as my level of success continued to grow.

Speaking from firsthand experience is always easy – all you have to do is be honest and speak from the heart. If you are like I was, eager to learn and earn more but concerned about leaving your place of security, I encourage you to study, learn, prepare, all business level strategy and then leap. And once you jump, don’t look back. You can’t enjoy your new adventure looking in the rear view mirror!

The Easiest Way to Dispatch and Save Money 0

In working and speaking with entrepreneurs who have studied my materials, I am often asked about what I use for a dispatching services, do I use a manual or software system, how I manage my drivers and employees, etc.  As I always share, for a countless number of years I have been using Joel Davis‘ software system, Dispatching Made Easy (DME).

DME is really the only system I have used seriously or for any length of time so it’s easy for me to be biased.  But, I can tell you that DME is very easy to use, it’s  convenient for drivers and dispatchers – especially with the mobile functionality, and definitely saves you money because it’s only $97 per month.

I first started using DME exclusively in The Wheelchair Taxi but when we launched Quick Time Courier and then the medical equipment rental business we simply integrated all of it together – using the same customer database, scheduling drivers for delivers, etc.

Some of the benefits to DME are as follows:

  • Convenient web base software
  • Mobile dispatching and instant messaging
  • Customized daily trip manifests
  • Internal Invoicing & Management
  • Various report and statics calculations
  • Fixed Monthly Membership of only $97
  • Unlimited no of users and drivers
  • Unlimited no of customers and trips
  • No startup costs or hidden fees
  • No contracts or long term commitments
  • Unlimited data % storage capacity
  • HIPAA compliant security

I obviously haven’t tried all of countless other dispatching software systems on the market, but based on the amount of money I save, the convenience for my staff, and the overall peace of mind of automation, I can’t see why anyone use a paper-trip method or another software system.  My dispatchers love and appreciate DME because it makes their jobs easier, it organizes all of our trips, generates trip manifests, allows dispatchers and drivers to IM each other, track our mileage, trip statistics, and much more.

So in the event you were planning on emailing me to ask what software system I use, now you know!  Dispatching Made Easy.

Which is the Best Business to Start? 0

non emergency medical transportationKnowing that I deeply entrenched in the transportation industry, owning a non-emergency medical transportation business, a courier service, and even a medical equipment rental business, one of, if not the most common question I receive is “Which of the three businesses would be best to start?”   Although a great question, there really is no right or wrong answer. What I typically tell people is that if really comes down to your personal preferences, your local market opportunities, and your personal financial situation.

I’ve done well in, obviously love, and appreciate all three of these businesses. They all make me money, serve my clients, and I find great satisfaction in each. If I didn’t, I can assure you, I wouldn’t be wasting my time!  But with all seriousness, each of these three businesses compliment each other exceptionally well while serving their own unique niche.

Non-Emergency Medical Transportation (NEMT)

If, however, someone put my hand to the fire and I was forced to choose one of the three I would have to say starting my NEMT business.  With that being said, if you too can start with an NEMT business, I think that would be your best opportunity to make the most revenue and build the best platform to launch other ventures.

The Wheelchair Taxi was my first and single best business/investment. It definitely changed my life, my career, provided me financial freedom and flexibility, and continues to serve as a platform for the success for my other ventures.

Depending on how and where you start your NEMT business, it might require more startup capital as compared to a courier or medical equipment rental business.  Your NEMT vehicles and insurance will most likely cost you more as compared to your courier service.  However, depending on the types of clients, the rates of reimbursement can be substantially higher as compared to your courier service.  Plus, with NEMT you can pursue a wide variety of contracts and service agreements with hospitals, nursing facilities, other groups, and organizations caring for elderly and disabled persons.

For example, providing wheelchair transportation to school districts can be a great and profitable opportunity.  This is just one of many opportunities that most NEMT business owners fail to consider.  Most business owners become fixated on providing transportation to nursing homes and hospitals.

School districts and even colleges are always in need of assisted transportation.  After all, how else are their wheelchair-bound students going to get to school?  In fact, school districts often solicit transportation companies and even encourage providers to complete RFP’s (Requests for Proposals).  The first RFP I completed for a school district I received in the mail.  They found and solicited me!

From the school districts perspective, competition is a great opportunity.  Receiving multiple RFPs gives the district more options and possibly save them money.

When I was completing my RFP for the school district I enlisted Joel‘s help.  He was a great asset in helping me structure and articulate my RFP.  Throughout the entire process he was a much needed asset in advising me and editing the final product.

If you’re considering starting a medical transportation business I encourage you to think outside the box.  Understand there are a wide variety of revenue-generating opportunities.  Medical transportation is far more than just transporting clients to doctors appointments and in and out of hospitals.  Wherever elderly or disabled people congregate or need services you have a financial opportunity.  And when you consider the elderly population is only continuing to grow it further underscores the possibilities.

The opportunities to create multiple streams of income in the transportation industry are awesome.  If you haven’t yet studied Joel’s ebook or mine, I definitely encourage you to do so.  I can personally attest that these opportunities changed my life and they can definitely do the same for you!